![]() The call forwarding feature is getting more advanced with time. When the host number is reachable, the call forwarding does not come to fruition, unless you’ve set it for all incoming calls. It only diverts the calls if the host number is unavailable for some reason. How does Call Forwarding work?Ĭall forwarding is all about redirecting a call to an alternative telephone number. The calls get either disconnected or forwarded to voicemail if your number is unreachable. ![]() And it rings the phone linked to it sequentially or simultaneously, depending on the call order settings. In most cases, forwarded calls are the result of unanswered, unreachable, or busy lines.Īs per the set forwarding rule, the calls go from the host number to the linked number. You need to define call forwarding rules on when and where the call should be diverted to. As it diverts the calls from one number to another, it’s also known as call diverting. Call Forwarding Vs Call Transfer: The Key DifferencesĬall forwarding is a feature in a telephony system that lets you forward your incoming calls to voicemail or another number.Scalability is achieved behind the scenes Why do you need the Call Transfer feature?.So what’s really the deal with call forwarding and call transfer? Which one should you rely on for your business? And why are they so important to a telephony system? We will talk about it all in this article. Each one has its own specialty and comes in handy to solve the problem in unique situations. And among all, call forwarding and call transfer are the two crucial ones.Īlthough they both may seem and sound similar, they are different in so many ways. To avoid that, several features are available to handle a high volume of calls during peak hours. If you failed to cater to them, your leads and customers will slip through your fingers in no time. This is also the time genuine leads reach out to you. Many clients and customers approach your business in peak hours. This is why ensuring customer satisfaction is crucial to your long-term success. Hundreds of businesses pop up each day, and customers are solely responsible for choosing a brand. Every business revolves around its customers, and their satisfaction is the key to success.
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